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Job Posting: Care Coordinator 20210519
May 19, 2021


Internal/External Posting


Care Coordinator (Trauma Informed Care Project)



Position Type: Contract                                               Supervised by: Director of Health Promotion

Approximate Salary: $25.00/hour                                 Days per week:  3 days (22.5 hours per week)

Department: Health Promotion                                     Years of Experience: 2+ years

Term ending: 1 year


The Black Coalition for AIDS Prevention (Black CAP) is a non-profit, community-based organization that serves Toronto’s diverse African, Caribbean, and Black (ACB) communities. The mission of the agency is to reduce the transmission of HIV within Toronto’s Black communities while enhancing the quality of life of those living with or affected by HIV/AIDS. Our approach to service delivery recognizes that holistic responses are required as we work with people who are living with, or at risk for, HIV. Black CAP is an inclusive space which provides services to a diverse ACB population that includes newcomers, LGBTQ communities, youth, and other at-risk populations. Operating in downtown Toronto, we are supported by a broad range of government and foundation funders. To learn more visit us at www.blackcap.ca or on social media (Facebook, Instagram, and Twitter) at @BlackCAPTO.


Position Summary:

We are seeking a Care Coordinator responsible for managing Black CAP’s Trauma Informed Care (TIC) project, a specialized trauma focused therapy service for self-identified African, Caribbean and Black men (trans, cis, and other men), who also identify as gay, bi, queer, asexual, and/or as guys who are into/or have sex with guys (ACB gbMSM) with histories of trauma. The individual must have experience working in, and preferably coordinating, a mental health and wellness program while effectively overseeing the communication with clients and therapist.


Our goal is to provide quality service to clients and make their journey of seeking therapy as pleasant as possible. High quality service is defined by fast responsiveness to inquiries, displaying a genuine and caring attitude and offering support whenever possible. It our responsibility to ensure that all clients have a positive experience, feel supported in their interactions with our organization.


Key responsibilities of this position include:


  • Monitoring and managing communications.
  • Responding to client inquiries.
  • Managing the booking schedule for the clients and therapist.
  • Adjusting and managing therapy rooms.
  • Managing client intake.
  • Performing administrative duties.
  • Connecting with agency staff and managing external referrals.
  • Progress reporting and updates.
  • Participate in trainings, community events, and other project activities.
    • Coordinate the timely development, delivery and evaluation of TIC project activities.
    • Coordinate and convene stakeholder meetings.
    • Additional duties as required.


We are seeking an individual with the following qualifications:


  • The ideal candidate for this position is a dynamic ACB gbMSM community member with a proven track record of working with the ACB gbMSM community.
  • 1-2 years’ experience in an intake or care coordination role.
  • Holistic understanding of HIV/AIDS, sexually transmitted and blood-borne infections (STBBIs) and hepatitis C, sexual health, substance use and harm reduction, sexualized violence and homophobia/heterosexism/transphobia prevention, and anti-oppression work, population health, and health promotion strategies.
  • Strong project management skills, including working independently, time management, organizational skills, and knowledge of evaluation tools.
  • Strong computer skills, including relational databases, word processing, social media engagement and management.
  • Solid knowledge and experience using intake and screening tools.
  • Demonstrated knowledge of screening and assessment skills.
  • Strong problem-solving, decision-making and organizational skills.
  • Strong written and verbal communication skills.
  • Skilled in mental health crisis support, de-escalation and intervention.


Please note we are specifically seeking candidates from Toronto’s ACB gbMSM community who bring lived and/or employment experience in relation to working with the ACB gbMSM community. We also strongly encourage applicants who are living with HIV to consider applying for this role. While the role is currently virtual, there will be an in-person requirement upon return to the agency (depending on COVID-19) in Toronto. Notice will be provided ahead of returning to in-person work and it will be expected that the Care Coordinator has capacity and ability to attend to their employment in-person in downtown Toronto.



Deadline for applications: 


Wednesday May 25th, 2020 at 5:00pm

Please forward resume to:

Muhaari A.

20 Victoria St., 4th floor

email: hiring@black-cap.com

fax: 416-977-7664